Refund & Return Policy

Last updated: 30 October 2026

Faulty or damaged items

If your item arrives faulty, damaged or not as described, we will refund you. Email drifterboxshop@outlook.com with your order number and a photo or short video of the problem. If you report a fault within 30 days of delivery you can reject the item for a full refund. We pay the return costs for faulty items.

Returns if you change your mind

We accept returns of unused items in their original packaging if you contact us at drifterboxshop@outlook.com within 14 days of receiving your order. Tell us your order number and we will send you return instructions. You pay the cost of sending the item back.

Returns we cannot accept

Returns sent to us without contacting us first are not covered by this policy and will not be refunded. Items that are used, damaged by misuse, or missing parts or packaging may also be refused or refunded in part, to reflect the loss in value.

How refunds work

Once we receive and check your return we refund you to your original payment method within 14 days. Original delivery costs are refunded if the item was faulty.

Contact

Drifter Box – drifterboxshop@outlook.com

This policy does not affect your statutory rights.